Contact & support

How can we help you?

Theme licence questions, a bug on a live store, or a brand-new build — send the details below and a developer (not a bot) will get back to you.

Email us directly support@presetvantstudio.com
Response time Usually 12 business hours, always within two business days
Support hours Monday to Friday, 9:00–18:00 IST

Theme support request

Fields marked * are required.

For example: www.storename.myshopify.com
If your store isn't live yet, add the preview link and storefront password in your message.

This becomes the subject line of your support email.

How urgent is it? *

0 / 4000
Screenshots (optional)

A picture of the problem usually saves a round of questions. Up to 5 images, PNG, JPG, GIF or WebP, 5 MB each.

Choose images or drag them here

You'll get a confirmation email with your reference number as soon as this is sent. We reply to every request within two business days.

Support policy

What our support covers

So you know what to expect before you write in — and what we'd need to quote for.

Included with your theme licence

  • Answers to any question about how the theme works
  • Bug fixes — broken layouts, dead links, logic errors
  • Help installing and setting up the theme
  • Free theme updates and release notes
  • Identifying whether an issue comes from the theme or an app

Quoted separately

  • Custom features and design changes beyond the theme settings
  • Third-party app integration work
  • Migrating your content or building new pages for you
  • Code written for you on top of the theme

These are never bundled into the price of the theme. We'll always tell you upfront when something falls outside support, and you're free to decline.

Our commitment: every support request gets a reply within two business days, and in practice usually within 12 business hours. Critical bugs affecting live stores are fixed as a priority.